Resume

 

​​​CAREER SUMMARY​

I am a respected information manager, project leader, and security practi​tioner with an in-depth architectural knowledge of many  technical environments.  I have had a progressive information systems career and established a solid foundation of knowledge administrating technical infrastructure, systems architecture, design and integration, and web application systems development and deployments. I am familiar with the principles of information system processes including Agile methodologies, policy and governance development, continuity planning, and technical administration and auditing. I have strong relations with constituents and a proven track record of excellence. I am an effective learner and require little time to understand and comprehend new technologies and concepts.  I am a visionary leader who brings out the best in individuals with a desire to participate in the long-term planning and collaborative leadership of large-scale information systems initiatives and implementations of complex system deployments and migrations.

HIGHLIGHT OF QUALIFICATIONS

Management Experience

As a manager of eight years managing several fulltime professionals and supervision of 100+ consultants, I have an accomplished record as a leader at Indiana University and for other organizations.  I engage, initiate, and challenge staff to be their best which has proven an effective approach.  As an effective professional I use resources effectively, reacting favorably to changing priorities exceeding expectations meeting deadlines.  I have considerable experience managing professionals and large project teams. My teams are go-getters with the attitude that anything which I attribute to the trust, respect, and confidence I instill by being transparent.  I am confident in my ability to promote strong relations with others and deliver excellent results.

Special Project Involvement

Participation in numerous committee and steering groups as a leader and participant in areas of data stewardship, security, special projects, data warehousing, and enterprise systems helping set standards, guidelines, compliance, and policy.  My participation included identifying emerging technologies and setting strategic decisions to align the vision and mission of the organization to fit the technical business systems.

In my current role I participate in numerous security governance and steering groups to set the operational security systems to align with applicable compliance (PCI-DSS, HIPPA, SOX, etc.) and security requirements.

​Lead project member in the architecture, development, and integration of numerous systems such as Business Intelligence services that include Tableau, Microsoft, Oracle, Identity Management Systems, web application "Consolidated Busin​ess Intelligence Portal", Flexera, Spirion, Symantec Encryption Management Services (PGP), Trend Micro Deep Security, and numerous other systems and services.

EXPERIENCE SUMMARY

Myota, Inc – St. Petersburg, Florida (Remote)
Head of Customer Experience & Support, Jan 2023 – Current

As the Head of Customer Experience at Myota, I am accountable for various key areas, including IT technical services such as Azure administration, support, compliance (SOC 2 Type 2, security plans and policies, privacy), and the development and execution of our customer experience strategy. This strategy spans the entire sales process, from initial discovery to demos, proof of concept, and the delivery, implementation of customer environments and renewals.

Our User Experience (UX) Support Team is dedicated to ensuring that our customers have a positive and seamless experience when adopting our services. The scope of our customer experience efforts extends across the entire customer journey, encompassing pre-sales to post-sales activities. This involves resolving issues, providing user guidance, collecting feedback, facilitating communication, creating documentation, fostering collaboration, conducting training, and advocating for the user.

A significant aspect of my role involves enhancing the capabilities of my team to promote a more streamlined and efficient operational framework. I collaborate closely with teams across Product, Development, Marketing, and Sales to maintain a unified approach and deliver an exceptional customer experience.​

Spirion, LLC – St. Petersburg, Florida (Remote)
Principle Advisory Solutions Engineer, January 2021 – June 2022

Providing security & data privacy advisory for Spirion’s leadership, solutions engineers (SE’s), marketing, product, channel partners, MSSP’s and global services integrators (GSI’s).  Special projects involvements facilitating communications and priorities.  Technology spokesperson and cyber security subject matter expertise in data security protection and privacy providing relevant thought leadership through public-facing events, blogs, white papers, marketing materials and presentations.  Met and exceeded all quotas and surpassed my previous largest customer sale in company history.​

Spirion, LLC – St. Petersburg, Florida (Remote)
Senior Solutions Engineer, July 2017 – January 2021

Provide technical solutions and architectural expertise for customers adopting a data discovery, data classification, and remediation program to meet policy, regulation, and compliance using the Spirion software security solution.  As the Spirion Lead Solution Engineer I work alongside and Account Executive discovering the customer's business challenges and align unique solutions to their decision makers, illustrating value and benefits via a compelling strategy and engaging story.  As an experienced technical expert of the security software I present strategy to augment and add value to existing process to meet the demanding criteria to manage data. My vast real-world architectural experience with IT security and software deployment allows me to provide customers expert technical guidance for successful deployment and adoption of these security controls. I build strong customer relationship and strengthen strategy.  Met and exceeded all sales quotas and primary SE on several of the largest company deals.​​

Indiana University – UITS Leveraged Services – Bloomington, Indiana
Lead Information Security Engineer, April 2015 – June 2017

Maintain the security and integrity of data within Indiana University. Analyze and provide services to identify critical data and mitigate the risk of exposure by managing and implementing systems and training.  Facilitate projects, improve existing security business process, work with university committees, policy, and compliance initiatives.  Provide architectural direction relative to the design, administration, and maintenance of a variety of security systems and servers university-wide. 

Architecture and Administration of Indiana University Global Identity Finder Solution, Trend Micro Deep Security Manager, Trend Micro Smart Server, Symantec Encryption Management Server (PGP), and Secunia.

Indiana University – UITS Enterprise Decision Support Services – Bloomington, Indiana
Director/Lead Business Intelligence Infrastructure Services ​​Architect, December 2011 – April 2015

My role in the Enterprise Decision Supports Services was to lead a team of highly skilled professional staff, hourlies, and project groups that support the University Business Intelligence services and systems that facilitate operations for reporting such as Oracle, SQL Analysis Services and policy and standards.  I lead technical projects and provide mechanisms to improve existing business process and services for the university.  As a project manager I form diverse groups of technical skills and participate with numerous university committees, policy, and compliance initiatives.  My responsibilities included managing Informatica for ETL, SQL Server Analysis Services "Dimensions and cubes", SQL DB's, Tableau Servers, SharePoint BI Services, and the Oracle Data Warehouse.

• Successfully established the University Business Intelligence Services and Business Intelligence Team that is responsible for the Business Intelligence application services technology infrastructure for university wide services and initiatives.
• I have been the primary project planning coordinator and facilitator for the implementation of applications, networks, SQL databases, client tool integrations, identify management, devices and security for the Enterprise Business Intelligence Services.  I oversee systems, networks, and data architecture and proactively identify deficiencies and communicate changes and priorities to resolve these quickly. I provide architectural direction relative to the design, administration, and maintenance of a variety of systems and servers university-wide which include application services for Web application development and UI for many systems such as university public facing business intelligence websites and the university reporting portal.
• I have exceptional resolution skills and experience managing complicated problems and organizing working groups to solve problems.  I am able to understand high level operational and management requirements and able to effectively describe technical requirements to technical staff.
• I provide leadership and direction of professional staff maintaining performance management plans and providing feedback on work performance and career goals.
• As a liaison I oversee the management and relations with contractors and the collaboration between university teams during systems development, implementation, upgrades, and maintenance integral to any systems project and implementation plan.

Indiana University – Student Enrollment Services–Bloomington, Indiana
Manager of Technology Services, November 2003 – December 2011

Responsibilities included the management of information systems, professional and hourly staff, and directed all support operations for the Student Enrollment Services staff and regional campus technologies. Facilitate student projects to improve existing business process and services by participating in university governance committees, policy, and compliance initiatives and developing information system security tutorials for policy, compliance, and procedures, and institutional reporting for critical requested data.

• Successfully established a new technology department and staff from the ground up supporting technology infrastructure, development, and data access for university wide Student Enrollment Services initiatives.  Maintained budget for staff, technical services, phone, networks, etc. reporting directly to the Associate Vice President.
• Implemented student systems applications and websites that serve external business constituents and university audiences for various groups such as the University Registrar Council, Constituent Relationship Management project team, Business Intelligence project team, Academic Advising, Admissions, Financial Aid, Executive Committees, Research and Reporting, Compass project groups, and executive committee boards.  Services include the regional campus student OnBase adoption and implementation, SIS Training schedule and registration and SIS Online Help, training job aids and training tutorials, SIS academic calendar, IUIE tracker, SIS Help desk Problem Report System, Access Request Management System (ARMS) for SIS data information system access, FERPA Compliance Tutorial, and others.
• Coordinated systems architecture design and implementation of information services and applications for SharePoint and ColdFusion applications.  Additional application services include SoftGrid application virtualization, terminal services web access (RemoteApp), Hyper-V, network security, high availability infrastructure services, DNS, DHCP, Active Directory, SQL services, networking, file services, print services, DFS namespace and replication services, failover clustering, and network load balancing.

Professional Association of Dive Instructors – PADI Americas–Bloomington, Indiana
PADI Instructor Development Course Instructor and Emergency First Responder Instructor, 1998 – Present

Responsibilities include candidate instructor training, and certification of all PADI scuba levels which include classroom, confined and open water, and pool training as well as Emergency First Responder instruction.  Management of Instructors, Assistant instructors, Dive Masters, and staff assisting with student training.

Indiana University – UITS Student Technology Centers – Bloomington, Indiana
Computer Coordinator Specialist, August 2000 – May 2003

Supervision of 160 computer computing consultant staff members and resources at 30 remote computing lab environments.  Provide technical leadership and support to the computing consultants, faculty, staff, affiliates, university guests, and students using the University Information Technology Services lab environment and services.  Designed a number of information environments for personnel training, computing support and troubleshooting, and customer relations interfacing.  Managed university network accounts.

EDUCATION

Indiana University – Bachelor of Arts, Underwater Archaeology – August 1996 to May 2003

Bachelor of Arts concentrations included disciplined studies in underwater archaeological management and conservation with an emphasis in the study of historically significant cultural resources, park development, resource management, and biological assessments. Acquired a vast amount of field experience in the Florida Keys and Lake Michigan doing non-invasive field studies of underwater shipwrecks, developing site plans, proposing protection strategies, creating and collaborating to the design and development of several comprehensive field reports and web sites, as well as the identification of an 18th century shipwreck.

Indiana University – Underwater Resource Management Certificate – August 1996 to May 2001

Concentrations and studies of natural resources, park development, and resource management.

Indiana University – Bachelor of Science, Astrophysics – August 1996 to May 2001

Studies included cosmology and focus in observational and theoretical astrophysics (mechanics, electromagnetism, statistical mechanics, thermodynamics, quantum mechanics, relativity, and particle physics).

ADDITIONAL TRAINING AND CERTIFICATIONS

Criminal Justice (Cyber Crime, Digital Terrorism, Forensics), EnCase Certification, GIAC Certified Windows Security Administrator GCWN, Educause Management Institute, IU Legal Compliance Series for supervisors, Skill Path Leadership and Development and Team Building Management seminars, Comptia A+ and Security +, Microsoft Active Directory Network Infrastructure (70-294 and 70-297), Microsoft SharePoint, Microsoft Enterprise Servers (70-640, 70-646, 70-290, and 70-291), Microsoft Desktop (70-270 and 70-620), Microsoft Office and Exchange hosted services, Dell Premiere, VMware GSX and ESX (Virtual Center, VMotion), and additional cyber security and threat mitigation and compliance training. 

REFERENCES AVAILABLE UPON REQUEST