Resume

 

​​​CAREER SUMMARY​

​Strategic leader with extensive expertise in information technology, privacy, and security frameworks.

With over 20 years of experience spanning the private, public, and government sectors in information technology, cybersecurity, and compliance engineering, I am a strategic leader committed to driving success across enterprise, sales, product, and marketing domains. My career has allowed me to collaborate with talented professionals to solve complex business challenges through innovative technology, consistently setting ambitious goals and leading teams to surpass them.

In customer-facing leadership roles across enterprise sales, global services, support, and sales operations, I excel at translating complex issues into actionable insights that empower teams to make informed, strategic decisions. My expertise encompasses software and hardware technologies, governance, compliance, and security. I have successfully led major initiatives such as SOC 2 Type 2 and PCI-DSS audits, penetration testing, and the implementation of robust security protocols to strengthen organizational frameworks.

Staying at the forefront of technological advancements, particularly in Microsoft technologies, I have a proven track record of enhancing IT delivery, security standards, incident response, and risk management. My leadership in sales, customer experience, product development, and marketing has consistently driven growth, deepened customer engagement, and positioned organizations to achieve their revenue and strategic objectives.​

EXPERIENCE SUMMARY

Myota, Inc – St. Petersburg, Florida
Head of Customer Experience, Support, IT and Compliance, Jan 2023 – Current

As the Head of Customer Experience at Myota, I lead our customer-facing efforts throughout the entire sales lifecycle from initial discovery to delivery and implementation. I oversee the User Experience (UX) Support and Implementation Team, ensuring smooth onboarding and driving customer success through proactive issue resolution, user training, feedback collection, and continuous support.

My role emphasizes e​​mpowering my team and streamlining operations to optimize customer satisfaction. I work closely with cross-functional teams, including Product, Development, Marketing, and Sales, to ensure a unified approach that delivers exceptional service and value at every touchpoint.

In addition to leading customer experience efforts, I also serve as the Compliance Manager, Auditor, and IT Governance Specialist. I oversee policy creation, evidence collection, and compliance management in alignment with the Trust Services Criteria (TSC) which is a framework by the AICPA used to evaluate controls under SOC 2 and SOC 3 audits. This ensures our organization meets rigorous standards for security, availability, confidentiality, processing integrity, and privacy.​

As a PADI IDC Staff Instructor with over 20 years of membership, my responsibility involves supporting instructor training and imparting wisdom and experience to new PADI leaders globally. In this capacity, I function as an educator, akin to K-12 or college course instructors, undergoing annual training updates. I teach a diverse range of courses, spanning over 20 different levels, from beginner classes to the most advanced diver specialties world.

Emergency First Responder Instructor and Specialty Instructor for Enriched Air, Night, Deep, Driver Propulsion Vehicle, Dry Suit, Wreck, Digital UW Photography, Care for Children w/AED, Peak Performance Buoyancy, Aware Coral Reef Conservation, and Project Aware Instructor. Additionally teach Rescue Divers, Assistant Instructors, Instructors, Master Scuba Divers and more.

Spirion, LLC – St. Petersburg, Florida
Director of Partner Enablement and Alliances, Jane 2021 – January 2023

In this role, I spearheaded Spirion's partner enablement strategies, driving the strategic adoption of the company's technology stack across partner organizations. I was accountable for crafting and executing comprehensive business plans and sales strategies that significantly enhanced partner success. Additionally, I facilitated high-level technical support for key stakeholders across product and marketing teams, ensuring alignment with organizational objectives and fostering collaborative growth.In this role, I spearheaded Spirion's partner enablement strategies, driving the strategic adoption of the company's technology stack across partner organizations. I was accountable for crafting and executing comprehensive business plans and sales strategies that significantly enhanced partner success. Additionally, I facilitated high-level technical support for key stakeholders across product and marketing teams, ensuring alignment with organizational objectives and fostering collaborative growth.

Spirion, LLC – St. Petersburg, Florida
Principal Advisory Solutions Engineer, July 2017 – June 2021

I served as a strategic advisor in cybersecurity and data privacy, delivering critical insights to the Executive team. My contributions were pivotal in driving significant sales achievements and enhancing existing processes and data management strategies, leading to successful deployments and high customer satisfaction, including securing the largest sale from the company’s top four customers in its history.

Indiana University – UITS Leveraged Services – Bloomington, Indiana
Lead Information Security Engineer, April 2015 – June 2017

As Lead Information Security Officer, I was instrumental in implementing and managing university-wide security systems, ensuring the integrity of sensitive data across multiple campuses. I also played a key role in governance and compliance initiatives, participating in strategic committees to strengthen data stewardship.

Indiana University – UITS Enterprise Decision Support Services – Bloomington, Indiana
Lead Enterprise Decision Support and Security, March 2​014 - May 2015

​I  spearheaded the management of technologies and teams responsible for Microsoft DB services (MSSQL, SSIS, SSAS), the Enterprise Oracle Data Warehouse, and Informatica. I established key communications with stakeholders to ensure seamless data integration and operational excellence, overseeing nightly ETL rebuilds with advanced toolsets like Informatica and implementing robust security protocols. Additionally, I led a team of developers in creating and maintaining the IUIE environment, enabling row-level data access and comprehensive business intelligence reporting.​

Indiana University – UITS Enterprise Decision Support Services – Bloomington, Indiana
Lead Enterprise Decision Support and Security, ​March 2014 - May 2015

Nelnet - Computer Coordinator Specialist - Indianapolis, Indiana
Support Coodinator, August 2000 – May 2003

EDUCATION

Indiana University – Bachelor of Arts, Underwater Archaeology – August 1996 to May 2003

Bachelor of Arts concentrations included disciplined studies in underwater archaeological management and conservation with an emphasis in the study of historically significant cultural resources, park development, resource management, and biological assessments. Acquired a vast amount of field experience in the Florida Keys and Lake Michigan doing non-invasive field studies of underwater shipwrecks, developing site plans, proposing protection strategies, creating and collaborating to the design and development of several comprehensive field reports and web sites, as well as the identification of an 18th century shipwreck.

Indiana University – Underwater Resource Management Certificate – August 1996 to May 2001

Concentrations and studies of natural resources, park development, and resource management.

Indiana University – Bachelor of Science, Astrophysics – August 1996 to May 2001

Studies included cosmology and focus in observational and theoretical astrophysics (mechanics, electromagnetism, statistical mechanics, thermodynamics, quantum mechanics, relativity, and particle physics).

ADDITIONAL TRAINING AND CERTIFICATIONS

Criminal Justice (Cyber Crime, Digital Terrorism, Forensics), EnCase Certification, GIAC Certified Windows Security Administrator GCWN, Educause Management Institute, IU Legal Compliance Series for supervisors, Skill Path Leadership and Development and Team Building Management seminars, Comptia A+ and Security +, Microsoft Active Directory Network Infrastructure (70-294 and 70-297), Microsoft SharePoint, Microsoft Enterprise Servers (70-640, 70-646, 70-290, and 70-291), Microsoft Desktop (70-270 and 70-620), Microsoft Office and Exchange hosted services, Dell Premiere, VMware GSX and ESX (Virtual Center, VMotion), and additional cyber security and threat mitigation and compliance training. 

REFERENCES AVAILABLE UPON REQUEST