CoryRetherford.com

 

Currently, I serve as the Head of Customer Experience, Support, IT, and Compliance at Myota, where I lead customer-facing initiatives throughout the entire sales lifecycle, from initial discovery to delivery and implementation. I oversee the User Experience (UX) Support and Implementation Team, ensuring smooth onboarding, proactive issue resolution, user training, feedback collection, and ongoing support to drive customer success.

In addition to customer experience, I serve as the Compliance Manager, Auditor, and IT Governance Specialist, managing policy creation, evidence collection, and compliance oversight in alignment with the Trust Services Criteria (TSC)—a framework established by the AICPA for SOC 2 and SOC 3 audits. My work ensures that Myota meets stringent standards for security, availability, confidentiality, processing integrity, and privacy.

With deep expertise in IT security, governance, and infrastructure, I am committed to strengthening organizations' security postures and guiding them through the complexities of data protection and compliance. I specialize in strategic leadership and decision-making, leading cross-functional teams, managing high-impact security and infrastructure projects, and aligning IT initiatives with business goals. My regulatory compliance and risk management expertise spans SOC 2, SOC 3, NIST, ISO 27001, HIPAA, and other industry standards.

I also have a strong background in automation and process optimization, monitoring, and incident response. My vendor and stakeholder management experience includes contract negotiation and fostering collaboration between internal teams and external partners. Additionally, my incident response and crisis management skills allow me to assess, contain, and remediate security incidents while maintaining operational continuity.

I am proficient in cloud and hybrid infrastructure, I integrate on-premises solutions with AWS, Azure, Akamai, Backblaze, and GCP and other cloud platforms. With strong communication and training abilities, I excel at breaking down complex technical concepts into actionable insights for diverse stakeholders while leading training and knowledge-sharing initiatives across organizations.

Technical Expertise

• Network Security & High Availability Infrastructure Services – Planning and deploying high availability systems using load balancing and clustering solutions for critical services such as DNS, DHCP, Active Directory, Azure, SharePoint, Tableau, SQL Analysis Services, SQL Database, SQL Reporting Services, and Tableau Server.
  

• Security & Compliance Tools – Extensive expertise in solutions that provide Single Sign-On (SSO), Lightweight Directory Access Protocol over SSL (LDAPS), and Identity Management to ensure secure authentication and access control. Skilled in implementing and managing intrusion detection and prevention technologies (IDPS) to safeguard networks against cyber threats. A master at overseeing and optimizing data classification and Governance, Risk, and Compliance (GRC) processes, ensuring proper data handling, regulatory compliance, and risk mitigation through structured policies, automation, and enforcement of security best practices.

• Data Center & Hardware Infrastructure – Extensive experience in designing, building, and managing high-performance data centers and lab environments to support enterprise IT operations. Skilled in both air and liquid cooling solutions, optimizing energy efficiency and thermal management for high-density computing environments. Adept at electrical capacity planning, ensuring proper power distribution, redundancy, and failover capabilities for mission-critical systems.

• Expertise includes working with blade and rack servers, deploying and managing Storage Area Networks (SANs) to support high-availability storage solutions, and optimizing virtualization strategies using VMware ESX and Microsoft Hyper-V hypervisors. Strong understanding of disaster recovery (DR) and business continuity (BC) planning, ensuring infrastructure resilience through backup strategies, failover mechanisms, and load-balancing configurations. Additionally, skilled in hardware lifecycle management, procurement, and cost optimization to maintain scalable and cost-effective IT operations.